Docxmanager and Scrivener

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Posted by Listerene
Feb 2, 2022 at 10:53 PM

A “refund” didn’t bring back my document(s)—months and months of work—which disappeared because of this developer’s incompetence.

I have an iron-clad rule: Your program hurts me—and that one did—I will (A) never trust you with anything ever again and (B) I will tell everyone about how incompetent you are, forever more.

Do NOT trust this developer. Ever.

Posted by Daly de Gagne
Feb 3, 2022 at 04:03 AM

Listerene

I find it interesting that other members here are able to step back a little and acknowledge that this developer did offer that refund, and that he recognized and corrected the problems with his software, managing to gain their respect in the process. I read what you wrote about this matter in, I believe, 2020, and earlier in this thread. I am sorry that you lost your work (though I wonder why you hadn’t back it up), but now may be the time for more a nuanced understanding and singing a new song.

Daly

Listerene wrote:
A “refund” didn’t bring back my document(s)—months and months of work
>—which disappeared because of this developer’s incompetence.
> >I have an iron-clad rule: Your program hurts me—and that one did—I
>will (A) never trust you with anything ever again and (B) I will tell
>everyone about how incompetent you are, forever more.
> >Do NOT trust this developer. Ever.
>

Posted by Graham Rhind
Feb 3, 2022 at 09:00 AM

Indeed.

I can hardly think of a single software package or operating system from which I haven’t lost data in some way at some time. That includes software from highly regarded developers and software that others swear can’t lose data because it hasn’t happened to them. If I dropped them all I’d be back to slate and chalk. I know how painful it can be when data loss occurs, and I feel your pain Listerene - I have a very stringent backup system in place to try to ameliorate the effects, but that can’t resolve everything. But, for balance, as I’ve said here before, I’ve used DocxManager and its predecessors almost daily since their inception, and I’ve never lost a byte of data from them - I guess I’ve been lucky.

I haven’t used Scrivener, but DocxManager is indispensable for me. Edwin can be very haphazard in the direction of development, but he is very open to feedback and open to admitting his failures - a rare commodity these days.

Graham

Daly de Gagne wrote:
Listerene
> >I find it interesting that other members here are able to step back a
>little and acknowledge that this developer did offer that refund, and
>that he recognized and corrected the problems with his software,
>managing to gain their respect in the process. I read what you wrote
>about this matter in, I believe, 2020, and earlier in this thread. I am
>sorry that you lost your work (though I wonder why you hadn’t back it
>up), but now may be the time for more a nuanced understanding and
>singing a new song.
> >Daly
> >Listerene wrote:
>A “refund” didn’t bring back my document(s)—months and months of work
>>—which disappeared because of this developer’s incompetence.
>>
>>I have an iron-clad rule: Your program hurts me—and that one did—
>I
>>will (A) never trust you with anything ever again and (B) I will tell
>>everyone about how incompetent you are, forever more.
>>
>>Do NOT trust this developer. Ever.
>>

Posted by tightbeam
Feb 3, 2022 at 12:41 PM

DO trust this developer. Everyone ought to get a second chance. (And you ought to back up your work - who doesn’t do that nowadays?) Of course, given the developer’s history, it’s wise to treat his software with suspicion, at least initially, and not use it for important projects, again initially, but he shouldn’t be made a pariah because of past mistakes that he has acknowledged and that he has labored to fix.

Posted by Anthony
Feb 3, 2022 at 11:29 PM

I also have a good opinion of the developer. And for three reasons:
1. The idea of turning Word into a sort of Scrivener is great.
2. Despite Word (and Windows) has considerably changed since v.2003 (with XP), he did not give up.
3. He admitted the problems with “Writing Outliner” that occurred to some customers and pay (with the refund) for it.

An improvement of the new version seems the following. With WO the doc files were enclosed into a proprietary archive. So if the archive went corrupted the work would be gone. With docxmanager - AFAIK - docx files are not enclosed into a proprietary archive, but they are accessible. This is undoubtedly a safer approach.

@Listerene:
I can understand the pain of loosing months of work. I used WO, without any loss. My settings in using it were (and still are):
- Word: v. 2003 32bit;
- OS: WinXP SP3 32bit.
Projects: less than 50 pages overall.
It would be interesting to know your settings too, and if your project was very complex: I know people that are still using WO in their old machines.

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