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Levels of service
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Posted by Garland Coulson
Jun 30, 2013 at 04:46 AM
Level of service is one of the things I test early when testing new software. No matter how much I like new software, if the developer isn’t responsive, I can’t take the risk of adopting the software and basing my business productivity on it.
I always put in a few support tickets with questions while I am testing it to see how fast the response is and how helpful.
Posted by jaslar
Jul 1, 2013 at 02:42 AM
Notecase Pro developer has always gotten back to me—usually with the right answer, or an announced program fix—within 24 hours.