askSam - or not...?

Posted by Derek Cornish
Dec 29, 2006 at 05:21 PM

Graham -

> I certainly decided it [askSam] was the easiest tool for putting together my “Information base”, except for it not working properly and the inability to import Excel tables.

That’s one of the purposes I had in mind, too.

> suspect its a combination of all of these things, plus as a company gets bigger it seems more and more difficult to continue providing the same service.

As Kenneth mentioned, some of the original players seemed to have regained some control over Citation, but I have seen absolutely no evidence of any improvement in support. The forums on askSam are closed for all practical purposes, and those on Oberon are inaccessible - the same position as when I last looked some months ago.

The bottom line seems to be that once a software company loses interest in its product it is well-nigh impossible to put things right - even if the original developers want to.

Derek