askSam - or not...?

Posted by Derek Cornish
Dec 24, 2006 at 03:59 AM

Graham -

Yes, I remember your askSam experience earlier in the year. Their behaviour seems positively self-destructive, unless they have a huge pool of satisfied corporate users we don’t know about.

As for Citation, I’ve been down the same path. I wanted to upgrade to v9 - as I said earlier, it is an elegant program - but the support was so dire or simply absent that I just couldn’t. I’d be interested to know what is behind this sort of problem with some software. Do the original developers sell out to box-shifters? Does the developer get bored? Do the programmers move on? (Sounds like the Symantec story…)

Maybe it’s just another form of the burnout that tends to afflict lone developers (e.g., KeyNote).

Derek