askSam - or not...?

Posted by Derek Cornish
Dec 23, 2006 at 07:54 AM

Ian:

Yes, I know what you mean about the forums. I was there about a year or so ago complaining about the lack of support for Citation, and have been a longtime member of their much diminished mailing-list - the main reason I haven’t upgraded…

Citation, I should add, is another basically rather elegantly designed product that hasn’t been receiving the support it deserves from its developers. In that case, askSam only had some sort of affiliate role I think, and hosted just a forum for the Citation people. This became not only a reason for my not upgrading Citation, but also another reason for not upgrading askSam…

But I thought I had detected an improvement on the askSam front recently - better support and fewer complaints. Maybe my impression was mistaken, though. The problem is that once software gets a reputation for poor support, every little hitch becomes a new cause of anger, frustration and resentment for users. When things get that bad, forums just make everyone (including the developers) feel miserable about the product.

No satisfied users out there then?

Derek