Infoselect 9 Preliminary Version

Posted by Kenneth Rhee
May 9, 2006 at 02:32 AM

Graham Smith wrote:
>Daly,
> >I upgraded my copy at the weekend. The temporary password didn’t work and I
>emailed Micrologic to complain expecting a long wait for the reply, but within an hour
>I had a new (working) password sent.
> >I also rather stupidly upgraded to IS8,
>realised my mistake and followed the FAQ by putting in second order for IS9 with a note
>in the comments field to say that this earlier order on the same day was a mistake.
> >I
>got an email today to say that only the second order had been charged to my credit
>card.
> >This is a reasonably good start, in terms of customer service, but I too have
>been following the mixed views in the Yahoo groups
>

To be fair, I have to say their customer service for me has been excellent over the years. They are rather prompt in my request for answers and even refund requests. Technical support on the other hand hasn’t been consistent in my book. However, they do respond to my queries eventually. Whether they listen to the customers’ responses or not, you have to make your own judgment. There might be certain limitations (programming software, etc.) that might limit what they can do with the program, but I do agree that they have been slow to respond to customers’ request.

Having said all that, I found version 9 to be “superior” to many program I’ve been using of late, and hence my transition to it as my main information storage program besides Notabene.