Infoselect 9 Preliminary Version

Posted by Graham Smith
May 8, 2006 at 07:20 PM

Daly,

I upgraded my copy at the weekend. The temporary password didn’t work and I emailed Micrologic to complain expecting a long wait for the reply, but within an hour I had a new (working) password sent.

I also rather stupidly upgraded to IS8, realised my mistake and followed the FAQ by putting in second order for IS9 with a note in the comments field to say that this earlier order on the same day was a mistake.

I got an email today to say that only the second order had been charged to my credit card.

This is a reasonably good start, in terms of customer service, but I too have been following the mixed views in the Yahoo groups

Daly de Gagne wrote:

>Unfortunately, if you read the InfoSelect Yahoo group, posters—even long-time
>loay users—make it clear that Micrologic also has no worry about customer service.
>It is perhaps the most arrogant and unresponsive of any software company.