Idea Mason Email Help Please

Posted by Victoria Miller
Sep 9, 2006 at 02:45 PM

Hi Daly,

I am glad that we have finally made contact. I would have posted a reply on this forum earlier but only assumed that our email response to your question last Saturday was received. I used the email address that we had on file for you. I was only aware that you had still not heard from us when Franz alerted us yesterday.

>My default email client is Thunderbird. What I couldn’t understand was why when I clicked on the
>email link that IE opened up about 18 browser windows.

I am not familiar with Thunderbird but I believe IE was simply in a trial and error process of attempting to open and connect to the default email client. Have you tried contacting anyone or any other business using a mailto: link?
Based on your situation we decided to re-institute our old case management system as a backup to our mailto: link and email address. So if anyone does experience difficulty reaching us using the mailto: link you can still get through to us using our adminstration system. You just need to fill our a customer support form and submit it. This information is now posted under our contact information on the support page on the IdeaMason website.

Can you please try contacting us today using either our email address or our support form found at http://www.ideamason.com/support/support.htm. I want to make sure that you are now able to get through to us. I will monitor this forum today as a backup until we establish contact outside.
>But it raises a question:
>What if you have only the project, and aren’t at the activity stage yet—you’re simply
>brainstorming? Would you then have an activity you might call brainstorming to which
>ideas could be added?
> I think your idea to call an Activity “Brainstorming” while you are in that stage is a great idea. You can rename an Activity or Project at any time so once you have moved out of the brainstorming stage you can rename the Activity to something more permanent.

I sure hope we can establish contact today outside of this forum. I look forward to hearing from you.

Sincerely,
Victoria - IdeaMason.com