GemX's Classy Reply to Daly's Questions

Posted by Graham Rhind
Jun 27, 2008 at 09:11 AM

>Now days we do not answer email questions are already answered in
>help
>documentations.

Actually, regardless of the rest of the response, this would ensure that I don’t touch their software. Annoying though it is that users ask questions that might be gleaned from (deep in) the documentation (and I have the same issue with my users), it should be normal that each request gets a response, even only that the answer is in the documentation in chapter ..... It’s basic customer service and developers should do well to consider it as such.

Graham