People- vs. Project-Centric Email Workflow

Posted by Paul Korm
Nov 30, 2021 at 06:10 PM

@Ken, when you meet with staff, keep in mind it is not a technical gap in the software your agency bought, it is about altering business rules and roles and perhaps asking administrators and managers to do something a bit different. The agency owns the capabilities—but willingness to change how the technology is configured and administrated is always the challenge. Good luck!