Connected Text may not be dead yet!

Posted by Graham Rhind
Nov 26, 2018 at 02:19 PM

I have to agree with tightbeam. You’re assuming that anybody who buys the software knows that it’s written and supported by one person and can take account of this. That’s not the case. There’s nothing on the website that states that it’s a one man band, nothing that tells you that bugs won’t be fixed, that support requests won’t be answered, that access to the forum won’t be provided and so on. What has annoyed me about this case, and others, is the lack of transparency. I expect honesty from any retailer, large or small, so that I can make an informed choice. Whilst I understand that nobody would want to put people off buying their software by making the situation clear, that’s what I expect.

So, whilst I use CT and appreciate it’s value, it’s not bug-free and there’s no guarantee (or even likelihood) that it will be reincarnated if it suddenly stops working. If Eduardo is back with us, that’s great, but considering the past absences, I’m starting to move to other software.

Paul Korm wrote:
I’m with Dr. Andus and Steve Z on this. It is extremely difficult for
>a sole-practitioner developer to create and maintain a robust
>application over the long term. When we buy apps made by a single
>person, we cannot apply the expectations for presence and support that
>we apply to firms like OmniGroup etc. Additionally, Eduardo has had
>personal misfortunes, reported here, his forum, and elsewhere, that in
>my view earn him a lot of slack and patience.
> >(BTW, if I recall correctly, the CT forum doesn’t require a license,
>just registration. Like all other forums.)