Connected Text may not be dead yet!

Posted by Stephen Diamond
Nov 26, 2018 at 04:41 AM

It doesn’t sound to me like a question of whether the developer is providing sufficient bang for the buck. It’s a question of whether (at the risk of sounding legalistic, which isn’t my intent), he breached an implied contract with his customers. If technical support appeared to be part of the package, and the developer suddenly disappeared without notice or excuse, I wouldn’t trust him. (Which doesn’t mean necessarily I wouldn’t buy his software.)

Dr Andus wrote:
tightbeam wrote:
>>his paying customers have complained on the forum about
>>his “disappearances” and lack of replies to tech support questions, and
>>past behavior is an important consideration for whether or not to
>invest
>>one’s time and money in software.
> >Sure. But to keep things in perspective, for a single payment of USD
>39.95 you get a perpetual licence for possibly the most sophisticated
>personal wiki software on the planet that has ever existed.
> >Then there is a huge forum where you can very likely find an answer to
>almost any question or technical problem, and normally there are users
>there who are happy to help.
> >I’m not saying it’s OK for a developer not to reply to tech support
>questions, but you get a lot of value for the $39.95, even if you never
>hear from the developer.
> >CT wouldn’t be the only software that’s sold without further development
>or technical support. See e.g. Outline 4D, which is more expensive and
>less sophisticated, yet it’s been sold for over a decade without any
>development.