Connected Text may not be dead yet!

Posted by 22111
Nov 26, 2018 at 01:35 AM

“I’m not saying it’s OK for a developer not to reply to tech support questions, but you get a lot of value for the $39.95, even if you never hear from the developer.”

I think he has a point there.

But I’d like to draw you attention to some other element in the communication policy in question: When I tried to follow the link in the first post, in order to read what the developer would say about the situation, I encountered sort of an error message, telling I had no right to access the forum.

I don’t know which of two possibilities applies:
- registered users only
- paying users only allowed for registration.

But whatever, even paying users would like to just have a look if there’s something new, without entering data in 2 separate fields, and then, prospects would like to inform themselves about software they’re thinking of buying, and for somewhat elaborate software, they tend to want quite extensive information, and even if it’s then possible to get into the forum before buying, after a lengthy procedure, be assured that perhaps 1 or 1.5 out of 10 will go into such depths of fuss, just in order to read a little bit about a thing (how’s it going, possible problem, possible hints/ideas…), the others will very probably lose interest, judging that the developer does not want them to read there, making it that difficult for them.

Please note I don’t speak of writing access here, which is another question indeed.

(And prospects would ask questions by mailing, rather than register to another forum… of course, they would expect their questions answered within 2-3 days max, I suppose. But without reading access, which could probably answer some of such questions already, they’re not that much motivated to contact the developer with questions either.)