ConnectedText - moribund?

Posted by Graham Rhind
Apr 11, 2017 at 04:49 PM

And finally (I hope),

Dr Andus wrote:
Graham Rhind wrote:
>You have benefited from adopting a very reasonably priced personal
>software for your business, but that does not mean that you should
>expect enterprise-level support to come with that just for you, gratis.

I have never, in any post in this thread, suggested that I need support for CT, nor that I think CT has to be supported, nor that that support should be free, nor that it should be “just for me”.

For the record, in my 38 years of using software I have never come across a single company, large or small, that did not support software which it was actively selling. That support varied in quality and quantity, and cost, but has always been there. So I do not subscribe to any notion that we should expect software that we buy, from whomever, not to be supported.

That said, every company withdraws software and support at some stage - from the largest downwards. That’s normal. What is also normal is that the customer gets informed of this. Eduardo is perfectly at liberty to withdraw support at any time for any reason. However, if one doesn’t inform one’s customers, one should expect negative feedback. If Eduardo had posted that he was unable to support CT or respond to communications, for the next x months, even without giving any reason, at least we wouldn’t have been left in limbo.

And, to repeat, my attempted contact with him about CT in December last year was a bug report, not a request for support.