ConnectedText - moribund?

Posted by Dr Andus
Apr 11, 2017 at 02:55 PM

Graham Rhind wrote:
>there’s nothing on the CT website to indicate the size of the company.

But it does advertise the product as a “personal wiki system” not a business software. It was your decision to adopt it as your enterprise system. There is no business licence and no enterprise-level support promised with the purchase.

You have benefited from adopting a very reasonably priced personal software for your business, but that does not mean that you should expect enterprise-level support to come with that just for you, gratis.

If those are your needs, you could try to negotiate a special enterprise level service agreement for an additional fee.

As for the risk that you have taken on by adopting a small business’s product, that was a risk for you to assess and evaluate and mitigate (due diligence).