ConnectedText - moribund?

Posted by Graham Rhind
Apr 11, 2017 at 02:27 PM

Hmmm. I know there’s a lot of love for Eduardo in this forum, and I’m sure anything I write is going to get slammed, even though, as a sole trader, I understand perfectly the situation he is in.

But I have to ask. Eduardo’s arm is (has been? Will be?) incapacitated for three months. I wish him well. But it’s been at least four months since support apparently ceased, and he was able to answer Steve’s Facebook message in February, so I guess this is a new problem. If I were incapacitated in some way, but conscious, I would do everything I could to make sure I let my customers know what the situation was, even if it meant getting a neighbour in and telling them which buttons to press. Even if I’m just away I make sure people are aware of that - I owe my paying customers that much. Maybe it’s just me and I expect too much of others, but Eduardo’s support has always been good before, so when it suddenly ceases, it’s very noticeable!

Also, almost everybody who’s posted here has said they know and accept that support may be marginal when they buy from a one-man company, and that the software’s future is not guaranteed. Sure, that’s a given. So does everybody, before buying any software, send a message to the company asking how many people work for the company and what their health situation is? It would never cross my mind to do that, and there’s nothing on the CT website to indicate the size of the company. There’s nothing on my website either to show that I’m a sole trader, and I also use the royal we. If I fall under a bus, all my products die with me, and I’m open about that - if asked! - and have lost business because of it. But I have left instructions to ensure that my customers get to hear about this if that happens.

Spare me the backlash, if you would - I do wish Eduardo well and I appreciate his software very much - but I am suspicious that this isn’t the full story. Maybe I read too many whodunnits ....