ConnectedText - moribund?

Posted by Pierre Paul Landry
Feb 25, 2017 at 08:08 PM

bobmclain wrote:
> If Eduardo is charging for his product - which he is - then he has a commitment to support the people who have paid for it
> It’s amazing to think that a developer would take money (subscription or otherwise) for a product and then ignore his customers

Hi Bob and others !

Well, from a software developer’s perspective, things aren’t that simple…

In the good old days, paying 200-400 $ for a software (combined with the lack of available social networks), implied that the company provided customer support, sometimes free for a limited time, sometimes paying.

Nowadays, people complain at paying less than the equivalent of half a tank-full of gas for a product that has taken years to develop (CT sells for 40$). The software product is what was paid for and obtained, not support. Free support should be seen as just that… something free, and no obligations attached. A good company should provide the infrastructure for building a community around the product, as it is easy and not very costly to do.

As a software developer myself, I do my best to provide free and fast support, but it’s a tough world out there and one must often do paying outside consulting work, just to keep the business running.

Have a great day !

Pierre Paul Landry
IQ Designer
http://www.infoqube.biz