Checkvist and customer responsiveness

Posted by Ken
Aug 26, 2015 at 06:54 PM

While I suspect that these types of messages are automatically generated under certain criteria, I do applaud companies for reaching out to their customers as well as prospective customers. I am not sure what they do with any feedback provided, but then again, I do wonder what they do with forum/blog feedback when hundreds of customers voice their opinions about changes in software. Asana was taken to task for a few changes, and it is not clear if they took their feedback to heart. As I have said before, it would be helpful to understand why some unpopular changes are implemented against customer wishes. You have to wonder if the developers know a better way of approaching a situation, or did they just miss the ball completely? I suspect the latter happens more than we want to see, but it seems like software development in companies, as opposed to solo developers, seems to be dominated by very young staff, and it is not clear that they have the benefit of having used software, good and bad, over the ages unless they make a point of doing so. I’ll drag out my favorite program here, Ecco, and say that some of its features have made their way into modern web 2.0 software, but it seems like marketing at large companies has a large say in what features get included, and that means that many programs converge on the LCD and/or the FOTM sometimes at the expense of functional improvements and features. Nonetheless, any form of open communication is welcome, and should be encouraged. I know that I greatly appreciate the few developers who have chosen to post here over the years.

—Ken