What were they thinking at Asana?

Posted by Ken
Jul 15, 2015 at 03:33 PM

Garland Coulson wrote:
I find it really annoying when software companies drop features without
>consultation with users. I left Evernote because they did this multiple
>times.

I can understand updating the core feature set, if only to keep things fresh for potential customers, but I just do not understand dropping key features like the ability to manage and display tags. I guess I sort of assumed that having access to tags, usually in the left pane, was pretty much a given for many of the task management programs. And without a list of them, are users just expected top memorize all of their tags? I am more than willing to listen to their rationale for any changes, but it is rarely given, as though they know what is best. yes, we can “vote with our feet”, but that is not really a business model I find conducive to building good customer relationships.

—Ken