Task managers

Posted by Ken Ashworth
Apr 20, 2007 at 07:40 PM

Graham Rhind wrote:
>Thanks for the UR tips Jan. I do use UR because I have been able to replace 3 other
>programs with it and it gives me a complete customer view in one place. I hope it gets
>better, and I hope Kinook does something about the poor documentation and
>communication :-)

Jan Rifkinson wrote:
>PS: May I humbly suggest that a lack of communication from Kinook on
>the forum makes a lot of people nervous about the product. Call it
>hand holding or public relations or what have you. IMO, it is part
>& parcel with of a successful business even in a busy environment.
>

Although I agree that the UR Manual leaves a lot to be desired - it’s shortcomings are fairly common, good at explaining what the program will do but lacking in examples of why and how - this is fairly common in the software world. Actually, UR’s manual is better than most.

I have been impressed with the responsiveness of Kinook (Kevin and Kyle) via the support-email and have generally gotten a response within 24-hours, both during the v.3 beta and beyond (and some of my emails have been on the long side).

I am also surprised by the level of response by Kinook personal on the message board. Granted they do not respond it each message, but the Forum is more about users-helping-users and they do jump in to correct our mistakes and add insight.

Actaully, I’ve learned more from the user contributions and am thankful for the discussions. Even if the topics are not on an area of the program that I am currently working thru, I know that those discussions will be there when I do need to begin using other parts of the program.

Maybe I’m so used to having to figure things out for myself - due to poor docs, poor or nonexistent forums - that I’m to the point where anything is better than nothing.

Later,
KenA