Priority Matrix - Q&A

Posted by Daly de Gagne
Oct 11, 2012 at 02:03 PM

Franz, I have a similar concern - except for me the problem has been in the buying, and with a company called DigitalRiver.

Recently I bought a program for $149 US - at the time, the Canadian dollar was within a couple of cents to the US dollar. The software seller - NovaMind - was using DigitalRiver to handle sales.

DigitalRiver tacked on about $17 in addition to the NovaMind selling price.

I complained to NovaMind, who in turn went to DigitalRiver. DR said it was all fair and above board and passed on the exchange rate, and that I would have paid more with a credit card. I checked that out with my bank, and it that was not true. In fact, my experience using my credit card on other software purchases shows that what DR said was not true.

I wrote again to NovaMind, and my emails have been ignored.

This isn’t the first time I’ve had that issue with DR, and some of the software developers mentioned on this forum use, or have used DR.

In retrospect I should have just asked for a refund.

So, it is not just whether software is available for a trial period, but also what the process is if and when one of us makes a purchase.

Daly

Franz Grieser wrote:
>Hello
> >>1) We have a demo for the Mac version, and offer a 30 day money back guarantee
> >>on the Windows version.
> >“Money back” is not the same as a demo. At least over here in
>Germany, “money back” through Paypal or any other service provider means I do not get
>the full amount of money back.
> >Franz