Jot Plus Notes -- moribund

Posted by Dr Andus
Jun 23, 2012 at 02:17 PM

Mark wrote:
> >A forum is also where would-be customers see all the problems with your software and
>decide to go elsewhere ... ;-)

I think the benefits of having a forum far outweigh this risk. Your software will never be perfect for everyone, so let them go elsewhere. The forum is for 1) providing better service to your existing customers; 2) helping new customers learn to use the software; 3) harness the collective wisdom of the user-base to fix bugs and to innovate.

If you’re a one-man band, you can always password-protect your forum, and you can deter those who’re not so interested and narrow the interaction to die-hard fans and new users with questions.

I’ve been evaluating DOpus, and it fills me with confidence that their forum has 7000 members and and there have been 82,000 posts…
http://resource.dopus.com/