Jot Plus Notes -- moribund

Posted by Dr Andus
Jun 22, 2012 at 04:27 PM

Stephen Zeoli wrote:
>Moribund should be the name of the next “it” PIM. It will be developed. We will be
>excited by it. We’ll be the only ones who buy it and in six years the developer will
>realize that he can’t make money off of CRIMPers alone and he’ll let the thing
>fossilize

It doesn’t have to be like this. But the problem is that technical genius rarely goes hand-in-hand with commercial savvy. E.g. I’m amazed that this day and age there are still developers who don’t realise that having a user forum where they can involve the users in innovation is a critical aspect of the software’s long-term survival. Probably they think they don’t have time to operate a forum if they’re a one-man band, but in fact the users most of the time take care of each other, so the developer doesn’t have to intervene every single day and it can even save time as the forum serves as an FAQ.

There is e.g. Mindsystems Amode. They launched in 2009, now it’s 2012, imagine all the feedback they missed by not having a forum. A customer support email form on the website is no replacement for a forum where collective innovation can take place. The ConnectedText forum is a positive example where experienced users help out new users and where they share additional scripts they wrote and discuss the merits of various suggestions for improvement.