ADM -- Just What Is Going On?

Posted by Dominik Holenstein
Mar 5, 2007 at 07:58 AM

Daly,
Jan,

As a fromer supporter of ADM I have to state this:
- I supported the integration of Skype. Still a great idea but too early
- I did not put enough pressure on removing the bugs and implementing some basic features
- I did not express my concerns enough regarding the fact that only one developer is writing code
- I did not listen to Stephen and his rather hard but in the end true posts here
- I still like ADM very much but I don’t use it anymore
- I am disappointed about the communication breakdown between ADM and its users

My key learnings:
- I support and use well supported software only. Criterias: E-Mails are answered, a support forum or group is available and moderated, there is at least one stable release per year, the website is updated regularly, minor releases including bug fixes are distributed for free during the year, users are warmly invited to provide feedback, if there are delays these delays are communicated openly, or: the developers don’t publish a final or clear release date until they are 100% sure they can match the date (like Kinnook or IdeaMason did), beta testing is available but on a limited time only
- I don’t over-support software anymore. Even with tools like Ultra Recall or IdeaMason I am very careful in expressing my support too much because you never know how long they are in business. Even Bill Gates from Microsoft said once: ‘Microsoft is always two years away from getting bancrupt.’ What that means: You are much faster out of the business than you think.

I have written an e-mail to Eric including some questions regarding the further develoment of ADM.
Keep finger’s crossed!

Dominik